Faster CCTV Fixes with Super Engineer: AI for CCTV installers & tradesmen

Written By Christopher Quigley

Super Engineer — AI that helps CCTV installers diagnose faster

CCTV has evolved into a blend of optics, networking, storage, and software. A “simple” fault can hide anywhere: PoE budget on a long run, ONVIF quirk, H.265 profile mismatch, VBR/CBR settings, night-time IR reflections, or a recorder firmware edge case.

Super Engineer is a specialist AI assistant for electricians, security installers, facility managers, to help fix technical problems - including CCTV issues.

Common pain points we see

  • Network & PoE: Port negotiation, VLAN isolation, LLDP/PoE class limits, 12V vs PoE injectors, long-run voltage drop.

  • Streams & codecs: Main vs sub-stream confusion, H.264 vs H.265 decoding, smart-codec settings that break third-party VMS.

  • Image quality: Backfocus at night, IR bleed, WDR trade-offs, lens mismatch for scene width.

  • Storage & retention: Bitrate maths, RAID rebuild behaviour, write-error storms from failing disks.

  • Recorder/VMS quirks: Firmware drift, browser plug-ins, TLS ciphers, time sync causing motion rule misfires.

How Super Engineer AI helps on site

  • Manual-backed fixes: Short answers with page-specific citations so you can confirm in seconds.

  • Cross-brand context: From turret cameras to multi-bay NVRs, it understands the control paths you actually use.

  • Bitrate & retention wizards: Quick maths for days-of-retention based on camera count and profiles.

  • Team knowledge: Save proven settings (bitrate profiles, OSD conventions, export formats) once; apply everywhere.

Example workflow (NVR not recording at night)

Ask: “NVR shows live view but no recordings overnight on CH 7–10.”
Super Engineer returns a checklist: verify schedule profiles, motion region sensitivity after WDR change, disk S.M.A.R.T. status, time sync drift, and the menu path to test manual record — with cited pages for each step.

AI Built by and for Tradesmen

The earliest versions started as a tool for AMCO Security’s engineers. The speed gains were obvious, so we’re opening it to CCTV specialists and service teams industry-wide.

Launch & early access

  • Public launch: early November 2025

  • Early beta: apply at SuperEngineer.app

Fix CCTV issues faster — join the beta at SuperEngineer.app

Christopher Quigley
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